Privacy Policy
Last Updated: 26 August 2026
At Avvago (“Avvago”, “we”, “us”, or “our”), we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit Avvago.in, contact us, submit an enquiry, request travel or visa assistance, or use our services.
1. Information We Collect
Depending on how you interact with Avvago, we may collect information such as:
Personal Information
- Full name
- Email address
- Mobile or telephone number
- Address or location information
- Date of birth, where required for a travel service
- Nationality, where required
- Passport and travel-document information where required for travel or visa services
- Details of travellers included in a booking
Travel Information
We may collect information necessary to arrange or manage your travel, including:
- Travel dates
- Destination
- Number of travellers
- Accommodation preferences
- Transportation requirements
- Visa requirements
- Special travel requests
- Other information you voluntarily provide regarding your trip
Communication Information
When you contact us by email, telephone, contact forms, WhatsApp or other communication channels, we may retain information necessary to respond to your enquiry and provide our services.
Website and Technical Information
When you visit our website, certain technical information may be collected automatically, depending on the website technologies and services currently in use. This may include:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referring website
- Approximate usage information
- Cookies and similar technologies
We only use such information where necessary for website operation, security, analytics, improvement of our services or other lawful purposes.
2. How We Use Your Information
We may use personal information for purposes including:
- Responding to enquiries
- Preparing travel quotations
- Planning and customizing itineraries
- Processing travel bookings
- Arranging accommodation and transportation
- Providing visa assistance
- Communicating booking updates
- Coordinating with travel service providers
- Processing payments where applicable
- Providing customer support
- Sending service-related communications
- Improving our website and services
- Preventing fraud, misuse or security threats
- Complying with applicable legal and regulatory requirements
- Sending promotional communications where permitted and where required consent has been obtained
We aim to collect and process only information reasonably necessary for the relevant purpose.
3. Legal Basis and Consent
Where required by applicable law, we will obtain your consent before processing personal data for the relevant purpose.
Where processing is based on consent, you may have the right to withdraw your consent, subject to applicable law and any information that we are required or permitted to retain or process for other lawful purposes.
Withdrawal of consent may affect our ability to provide certain services.
4. Travel and Visa Service Providers
To provide travel and visa-related services, we may need to share relevant information with third parties.
Depending on your booking, these may include:
- Hotels and accommodation providers
- Airlines and transportation providers
- Local tour operators
- Travel guides and activity providers
- Visa processing partners
- Embassies and consulates
- Immigration authorities
- Government authorities
- Payment processors
- Technology and communication service providers
- Other service providers necessary to fulfil your requested travel arrangements
We aim to share only information that is reasonably necessary for the relevant service or lawful purpose.
5. Visa and Passport Information
If you request visa assistance, we may need to collect sensitive travel documentation such as passport details, photographs, application information and supporting documents.
Such information may be shared with relevant visa-processing partners, embassies, consulates or government authorities when necessary to process your application.
You are responsible for ensuring that information and documents supplied to us are genuine, accurate and complete.
6. Payments
Where payments are made through third-party payment providers, your payment information may be processed directly by those providers.
Avvago may receive transaction-related information necessary to confirm and manage your booking.
We do not intend to store complete payment-card information unless specifically required and lawfully permitted for the relevant service.
Payment providers may have their own privacy policies and terms, which you should review before completing a transaction.
7. Cookies and Similar Technologies
Avvago.in may use cookies and similar technologies to support website functionality, understand website usage and improve user experience.
Cookies may be used for purposes such as:
- Remembering preferences
- Website functionality
- Security
- Analytics
- Performance measurement
- Improving website content and services
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Marketing Communications
If you have provided appropriate consent where required, we may contact you regarding:
- Travel offers
- New destinations
- Promotions
- Travel tips
- Special packages
- Avvago updates
You may request to stop receiving promotional communications at any time.
Service-related communications necessary for an existing enquiry or booking may still be sent where appropriate.
9. Data Sharing and Disclosure
We do not sell your personal information as a product.
We may disclose information where necessary:
- To provide requested travel services
- To process bookings
- To provide visa assistance
- To service providers working on our behalf
- To payment and technology providers
- To government or regulatory authorities where legally required
- To protect the rights, safety, security or property of Avvago, our customers or others
- To comply with applicable laws or legal processes
10. International Data Transfers
Some travel providers, technology providers or service partners may be located outside India.
Where personal information is transferred or processed outside India, Avvago will take reasonable steps to do so in accordance with applicable law and any requirements applicable to such transfers.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, preventing fraud and complying with legal, accounting or regulatory requirements.
The exact retention period may vary depending on the type of information and the purpose for which it is processed.
When personal information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it in accordance with applicable law.
12. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorized access, misuse, alteration, loss or disclosure.
However, no website, online transmission or electronic storage system can be guaranteed to be completely secure.
You should avoid sending unnecessary confidential information through unsecured communication channels.
13. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal data, which may include:
- Requesting information about the personal data we process about you
- Requesting correction of inaccurate or incomplete information
- Requesting deletion of personal information where applicable
- Withdrawing consent where processing is based on consent
- Requesting information regarding processing or sharing of your personal data
- Raising a privacy-related complaint or grievance
Requests will be handled in accordance with applicable law and may be subject to reasonable verification requirements.
14. Children’s Privacy
Our website and services are not intentionally directed toward children.
We do not knowingly seek to collect personal information from children except where such information is necessary for a travel booking or service and is provided by or through a parent, guardian or other legally authorized person.
If you believe that personal information relating to a child has been provided to us improperly, please contact us.
15. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
This Privacy Policy does not apply to those third-party websites.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
16. Accuracy of Information
You are responsible for providing accurate and complete information when making an enquiry, booking travel or requesting visa assistance.
If any information changes, please notify Avvago as soon as reasonably possible.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this page periodically.
18. Contact and Privacy Requests
For questions, privacy requests or complaints relating to the processing of your personal information, please contact:
Avvago
Email: team@avvago.in
Phone: +91 9867869968
Address: 205, Furniturewala Residency, Cross Pakhadi Road, Mumbai, India
Website: https://avvago.in/
When contacting us about personal information, please provide sufficient details for us to understand and process your request. We may need to verify your identity before responding to certain requests.
19. Consent
By using Avvago.in and voluntarily providing personal information to us, you acknowledge that you have read this Privacy Policy.
Where applicable law requires specific consent for a particular processing activity, we will seek that consent separately.
